NHBC wanted to create a learning experience that could explain the full warranty and insurance journey, from builder registration through to homeowner claims. The goal was to help colleagues across the organisation understand how different teams contribute to raising standards and protecting homeowners. 

The challenge was scale and complexity. The content needed to show multiple departments, processes and real-world interactions in a way that was engaging and easy to follow for a diverse learner audience.

We worked closely with NHBC to design an interactive learning journey that guides staff through each stage of the warranty process. To make the experience visually distinctive and engaging, we partnered with Box Animation Studio to create bespoke animations and illustrations for every part of the programme, combining story-led structure with crafted visual design.

The final programme gave NHBC a scalable and engaging way to onboard and educate colleagues across the organisation. Complex processes were simplified into a clear narrative supported by striking visuals and interactive choices. The bespoke animation added depth, clarity and emotional connection, making the experience memorable for learners. The training helped colleagues see how their roles connect to the wider organisation and reinforced NHBC’s purpose of raising standards and protecting homeowners.