CASE STUDY

Creating the digital learning journey for USTA coaches

Four devices showing USTA Coaching digital interfaces: a desktop with applied coaching skills diagram, a laptop with Junior Circuits program, a tablet comparing growth vs fixed mindset, and a smartphone with fun tennis experiences content.

Client:

USTA Coaching (United States Tennis Association)

Industry:

Sports and coaching development

Services:

Custom eLearning development, scenario design

The challenge

USTA Coaching wanted to provide a scalable and engaging way for coaches to develop their skills, from grassroots volunteers to seasoned professionals. To do this, they needed a large catalogue of digital modules that would form the backbone of a new coaching pathway. These modules had to reflect USTA Coaching’s brand identity and coaching philosophy, while being accessible anywhere and meaningful for a diverse coaching community.

Our approach

Working with USTA’s coach education team and subject matter experts, we designed and built over 100 digital modules to support this new coaching pathway. The modules cover a wide range of tennis coaching-related topics, from day-to-day coaching on court to running successful events and starting and managing a coaching business. We also developed scripts for short video scenarios that let coaches explore realistic situations, reflect on possible choices and practice applying their knowledge in a safe environment. 

These digital modules form the foundation of the coach pathway and are combined with USTA Coaching-led face-to-face sessions to create a blended experience. This approach ensures coaches not only build knowledge online but also apply it in live, practical environments.

The impact

Over 100 digital modules
A scalable library of mobile-ready learning aligned to USTA Coaching’s philosophy and brand.
Scenario-led learning
Video scenarios and decision points give coaches a safe way to explore realistic situations and choices.
Scalable learning
The modular structure supports easy updates and future expansion.
Real-world application
Learning content directly supports on-court performance and player development.
USTA Coaching now has a scalable library of digital modules ready to launch. These resources provide a consistent and accessible learning journey, supporting coaches at all levels and ensuring USTA Coaching’s values of inclusivity, positivity and growth are embedded in the experience. All modules are fully mobile-ready, so coaches can access them on any device, wherever they are. By blending digital learning with live workshops, USTA Coaching can deliver a pathway that is accessible, practical and impactful across the USA.

Looking ahead

Our work gave USTA Coaching the scale and quality needed to launch a coaching pathway that feels consistent, professional and engaging. By combining a wide catalogue of digital modules, we helped lay the groundwork for a blended journey that makes coach development more accessible and meaningful across the USA. Our partnership with USTA Coaching is ongoing as we continue to support the growth and evolution of their coaching education.